Arte Promotions | Custom Promotional Products
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FAQ
For faster service more products or information, please email us.
Let us assist you with a large selection of custom imprinted promotional marketing and advertising products for your business.

 
Please feel free to contact us if you have any other questions before you place your order.
 

How to Place an Order
Submit Artwork Via E-mail
Submit Artwork By mail
Delivery Time
Not Delivered on Time
Pricing Information
Payment Options
Below Minimums
Final Product Proof
Overruns and Underruns
Cancellations
Money Refund
Return Merchandise
Our Policy on Privacy


How to Place an Order
We suggest to include the following info when placing an order to avoid delays, if some information is missing your order will be on hold:
Step 1: Item number, colors and quantity,
Step 2:
Imprint color(s)
Step 3:
Imprint locations of logo and/or text
Step 4:
Artwork via E-mail, or mail
Step 5:
Shipping address, contact name and phone number
Step 6:
Date when you need your order in hand. ( Must be specified when placing order)
Step 7: Include payment method, see credit cards info
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Submit Artwork Via E-mail
• Include all images and graphics imported into your document.
• Send all the fonts used to create the artwork. Always fax a hard copy proof indicating the colors.
• Generate the proof from the same electronic files you E-mailed to us.
If you don't have an electronic version of your file we can recreate your artwork for $50.00 flat fee. Some restrictions apply.
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Submit Artwork by Mail
Please contact sales department before you mail your artwork. Fax copy or regular copy, is not considered camera ready artwork. Fax copy is for proof only.
If you don't have an electronic version of your file we can recreate your artwork for minimum $50.00 fee.
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Delivery Time
Please notice that each item has a specific time frame, your order depends on quantity and imprint colors, extra color and color match require extra time. Allow additional time for artwork approval, product proof and shipping. Rush orders are available on some items.
Please contact us before placing order if you have specific date.
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NOT Delivered on Time
If your order had request for specific time delivery in hand (please add shipping time) and the order was late for your event, therefore you do not wish to keep it "do NOT accept the shipments". If you do accept the late shipment delivery time ospecified on your order is waived.
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Pricing Information
Please read your proposal carefully to avoid additional charges. If ordering on-line please print out your order and keep your receipt. Faxed and E-mailed price requests will be processed within 24 working hours.
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Payment Options
All orders must be prepaid in full unless otherwise stated. We accept all major credit cards and check cards, money orders, purchase orders (only with Arté Promotions approval), cashier checks. All credit cards payment must provide full name of card holder as it appears on card address and phone number, card and exp. and date. Sorry no COD orders.
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Below Minimums
Call or E-mail our customer service to verify if below minimums are available on the product you selected. We will determine the guidelines for your product.
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Final Product Proof
Our art department will fax, E-mail PDF, or mail copy of your artwork before sent to production. All art proofs must be signed and returned by person responsible for order. On large orders we suggest product proof, allow additional production time.
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Overruns and Underruns
Due to factory imprinting process a 10% over or underrun of quantity ordered may result and will be billed accordingly. If exact quantity is requested an underrun or extra charge may result.
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Credit Card Charges and Invoicing Policy
Declined Credit Cards will be incurring $25.00 fee per input.

I authorize Arte Promotions to charge the above credit card for purchase made by the Company listed above (Your Company).
I also authorize Arte Promotions to ship the merchandise to the address indicated on my Invoice
realizing that this may not be either the address on credit card or the billing address of my company.

Order is for personalized items and cannot be returned. It is also understood that by submitting
an order, approved artwork and invoice there is no cancelation possible.

Non imprinted products are charged 25% restocking fees plus all shipping charges.

Reverted Charges on Credit Card
I agree to pay all fees for reverted charges on my credit card

It is also understood that by submitting an order to Arte Promotions I the customer agree to all of the Terms and Conditions found on our website.
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Return Merchandise
Damaged, Defective and Misimprinted Products:
Please contact us for an authorization and shipping instructions. Returns without authorization will not be accepted. All claims must be made within 5 days after receiving products via E-mail or fax, and packing slip will be needed when claim is requested. Shipping charges can only be refunded if the return is due to factory error. There are no exceptions.
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Money Refund
If using a credit card, full refunds will be only credited to your account. If paying by cashier check or money order, a refund check will be mailed to you.
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Our Policy on Privacy
We are not in the business of selling customer information. The information that you submit to us will stay with us. We may from time to time mail you information pertaining to specials or new products that you might be interested in.
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Thank you for visiting our website.

 
Prices subject to change without notice.
   
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